Returns & Refund Policy

How to return an item If you are unfortunate enough to have a defective item or change your mind, please contact us first before you return the item. The best method is via email please also read our returns policy.

The returns address is: 

Coochie 
PO BOX 228
Hitchin
Herts
SG4 0WW

Our Returns policy If you have purchased goods from coochieshop.co.uk and they are not what you expected or have a change of hart, then provided you have met the conditions out lined below.  Please return them to us and we will be happy to offer you a full refund or exchange excluding the cost for postage and packaging you occur.

1. The goods must be received back within 14 days of the dispatch date. After this day we can no longer accept the product you purchased with us.

2. The goods must be unused.  We are sorry to say that if the products are used then you can’t exchange them.

3. The goods must be in their original condition & packaging.  If you do have a change of mind about the product you have bought then we will be happy to exchange or offer full refund provided they are in there original packaging. 

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. If you have opened the sealed packaging then you cant refund the product.

5. Lingerie and items of clothing are non refundable and non exchangeable.  Due to hygiene reasons we cannot offer a returns on these products. 

6. Videos and magazines are non refundable and non exchangeable.

7. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods back to you.